FAQs

Need further information? Here is a list of Answers to our most common Questions.

How do I check the status of my order?

You can track your order status in your account. If you didn't create an account when you made your order please email pawsandclawsonline@gmail.com and we'll do our best to provide you tracking information.

Why did I receive only some of the items I ordered?

After an order has been placed, it is promptly sent to our many fulfillment centers where we will ship your item(s) within 3-10 business days. Each fulfillment center fulfills the orders based on the items they carry. This means that an order with multiple items could arrive in multiple packages at different times. If you received a package with only one/some of the items from your order, rest assured that the rest of your items are on the way and should arrive shortly after.

Below are expected delivery times based on your location.

What are your shipping times?

All items in store take 3-10 business days to process.  Please add processing time to your shipping estimate below.

Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

Location Estimated Shipping Time:

 Location Estimated Shipping Time
United States 5 - 25 Business Days
Canada, Europe 15 - 35 Business Days
Australia, New Zealand 15 - 45 Business Days
Mexico, Central America 20 - 60 Business Days

 

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. 

We are not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

We are not responsible if the order arrives at your country and the customer refuses to accept the package or no attempt is made in the country of destination to deliver the package. 

Do you deliver products Internationally?

Pawsandclawsonline successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I place an order?

As you work your way through our store, click 'ADD TO CART' when you come across a product you want. Then follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number once your order is on the way.

How secure is my personal information?

Pawsandclawsonline adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. 

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What if I'm not happy with the product I receive?

Our return policy lasts for 30 days from when you receive the product. If 30 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer agrees to pay for return shipping charges on any items being returned for a refund.

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be cancelled within 24 hours of your order.  Free items are non-refundable once shipped.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. We require visual proof (images) of mistakes and/or damage to items before we can authorize their return. 

If you need to exchange it for the same item, send us an email at pawsandclawsonline@gmail.com and we'll advise you how to return the product to us.